Pump & Well Repair/Service

Serving Anthem, Apache Junction, Avondale, Buckeye, Carefree, Cave Creek, Chandler, Desert Hills, Fountain Hills, Gilbert, Glendale, Goodyear, Laveen, Litchfield Park, Mesa, New River, Payson, Peoria, Phoenix, Queen Creek, Rio Verde, San Tan Valley, Scottsdale, Sun City, Surprise, Tempe, Tonopah, and Wittmann.

No Water?

All water systems are vulnerable to mechanical failure which may also cause additional problems. The most common water supply system failure in Arizona is caused by dropping...Read More

Low Water Pressure?

If water pressure is low, we carry most major brand centrifugal and booster pumps to increase pressure for your current water system. Quality pumps for well and storage...Read More

Well Inspection

We know the importance of periodic well maintenance that will adhere to proper drinking water standards and ensure there will be a reliable source of water far into...Read More

Storage Tanks

We provide a wide selection of underground and above ground storage tanks made of fiberglass, poly plastic and/or galvanized steel. Our custom designed submersible...Read More

American Pump & Well Repair

We pride ourselves on serving you with quality construction. Our custom fit water systems are sure to fit your needs.

Pumping systems

The basic function of any pump purchased from and installed by American Pump & Well Service & Repair is to move water from its source to where you need it.

You can pump the water directly from a well into your home or to the point of use. Or you can pump it from a well into a storage tank and from there the water is moved into your home or the designated point of use. When pumping directly from a well you need only one submersible pump and it is located in the well. When pumping from a well then to a storage tank, and then to your home or point of use, two pumps are necessary. One is in the well to pump water into your storage tank and then another pump moves the water from the tank to your home or point of use.

The term "point of use" refers to out-of-home water usage such as irrigation, animal consumption or even dust control.

American Pump & Well Service & Repair carries a complete line of quality pumps for well and storage tank use and can recommend and install the pump or pumps you need to properly keep your water flowing.

A single, submersible pumping system is fine where your well produces the desired amount of water. If water pressure is low, we carry most major brand centrifugal and booster pumps to increase pressure for your current water system. Keep in mind that these above-ground pumps can only lift water a short distance. They are made to pump water and not suck water from the ground or from a storage tank.

Trying to Repair Yourself

Even though you may (or think you may) have the skills and the tools to "repair it yourself," we recommend that you call American Pump & Well Service & Repair to resolve any problems with your water well or pumping system. The only way you can be certain that repairs are being performed correctly is to have a pump technician, who does this kind of work day in and day out, do the job.

When any single part of your system is not working properly it can have a negative effect on one or more of the other parts. Calibrated properly, they all work together within each other, each part performing an important function. Our qualified technicians have years of experience out in the field. They know what needs to be done and will repair any and all problems safely and correctly.

There is a huge safety risk involved when you attempt any repair yourself. Keep in mind that you are dealing with 240 Volts AC. For example, if you are bent over and happen to be holding on to a pipe to support yourself, you have unknowingly made a good ground connection for electricity. Should you accidentally touch voltage with your other hand, you will create a pathway for an electrical current to pass through your body. The human heart is not designed to experience that kind of amperage and you may seriously injure yourself or worse.

With the experience required and the danger involved, American Pump & Well Service & Repair is the smart call for troubleshooting your water well or pumping system.

Water Wells

A water well is basically a hole in the ground created to access water that exists under the earth`s surface. The depth of the hole to access the water can vary considerably in different areas. The reason we go under the earth`s surface is that this water has passed through the earth`s composition, which acts as a natural filter, hopefully purifying the water. The water supply can be any of the following: very deep, shallow, clean, dirty, scarce and plentiful. In Arizona, specifically the Phoenix Valley, we have all of these conditions.

When it comes to having a well drilled, American Pump & Well Service & Repair recommends that you first be concerned about the trustworthiness and knowledge of the well driller; and then second be concerned about the cost. This is a hard concept for a lot of people to accept. However the old adage "you get what you pay for" can very easily apply here.

A common well has two well casings. The outer casing is a tubular structure or large diameter steel pipe that encircles the actual well casing and is used as a surface seal. The surface seal casing is used to prevent surface pollutants from entering the well. At a minimum, the land surface or soils near the wellhead should slope away from the surface seal casing if a concrete apron is not present. The well casing prevents mixing of multiple aquifer zones. The most common materials for well casings are carbon steel and plastic. Some well casings may also be constructed of concrete, fiberglass and asbestos cement.

Water enters the well through slots in the casing called perforations. A gravel pack is typically used in space outside the screen casing but within the drilled borehole. Gravel packs consist of sand or gravel designed with finer-sized sand grains than the adjacent soils or unconsolidated aquifer material but larger than the screen slot size. Above the gravel pack, the space between the well casing and the borehole wall is back filled to prevent surface water from draining into the aquifer.

Attached to the surface seal casing should be a wellhead seal or cap. These are usually made of aluminum or a type of thermoplastic and are used with a vented screen so that the pressure difference inside of the well and the outside pressure may equalize when water is pumped out of the well.

American Pump & Well Service & Repair knows that a water well and its pumping system have to work flawlessly together to provide a safe and efficient source of water.

Once the water is located it has to be pumped from underneath the earth's surface. The volume of water coming out of the ground is dependent on the pumping capability of the pump that is placed at the bottom of the well as well as the availability of water in the well. This pump is suspended on a pipe through which the water is pumped up to above-ground level. In order to function, the submersible pump has an electric motor mounted to it. An electrical wire to supply power to the motor has to be inserted down the drop pipe to the motor from the surface.

So, there are four major components needed to operate a well: 1.) a pump; 2.) a pipe to suspend the pump and also carry the water above ground; 3.) an electrical motor to turn the pump; and 4.) an electrical wire to supply power to the motor.

If you are in a situation where a single well is designated to provide water to multiple properties, a well sharing agreement needs to be in force. While subject to statutory and regulatory requirements, it is a private contract executed by private parties involved. While Arizona water law governs how a well subject to a well sharing agreement is to be drilled and located, Arizona water law does not govern the operation or management of a well sharing agreement. Disputes regarding the terms of or compliance with a well sharing agreement are a civil matter between the parties involved. Resolution of the dispute may require arbitration or litigation between the parties.

Listed below is a link to the Arizona Department of Water Resources Web site. Between reading content on their site and contact with the ADWR staff you can get a lot of additional information and your questions answered.

Arizona Department of Water Resources

Additionally, here is another resource for pertinent water well information:

Arizona`s Well Owners Guide to Water Supply

In the Phoenix Valley, there are a number of locations and many instances where existing wells can and do run dry. Here is a link to learn more about low yielding wells:

Arizona Wells, Low Yielding Domestic Water Wells

Drinking Water Guidelines and Standards

The US Environmental Protection Agency (EPA) sets the standards for drinking water in work with the local water system organizations and other agencies within the community, such standards are published in the Code of Federal Regulations. As new analytical methods are developed, scientific information is produced and new priorities are made in counter potential health effects of contaminants. The EPA takes into account many issues and factors when setting the standard for drinking water. The occurrence or extent of a chemical in the environment, the level of human exposure, potential health effects (risk assessment), and the economic cost of water treatment all make up the considerations when dealing with these issues to set a standard.

The National Primary Drinking Water Standards (NPDWS) uses a list of contaminants that the community water systems must follow in order to keep any of the listed Maximum Contaminant Levels (MCL) from exceeding its limit. Such contaminates are known to have an risk to human health and/or the environment if found in concentrations higher than their MCL. EPA has also formed a National Secondary Drinking Water Standards (NSDWS) to assist community water systems in managing their drinking water for aesthetic reasons, such as taste, color, and odor. Water utilities control the levels of these contaminants in the water in order to prevent tap water odor and taste-related issues.

Primary contaminats regulated under the NPDWS are divided into six groups.

Inorganic contaminants (such as arsenic and lead)

Organic chemical contaminants (such as insecticides, herbicides, and industrial solvents like trichloroethylene or TCE)

Water disinfectants (such as chlorine and chloramines)

Disinfection by-products (such as chloroform)

Radionuclides (such as uranium)

Microorganisms (such as Giardia and intestinal viruses)

Your water supply may be a health risk if any of these contaminants exceeds MCL standards and should be treated immediately to avoid health risk.

Common Minerals found in Water

Fresh water from our aquifer typically contains minerals that control the alkalinity and hardness of our water. These minerals are the sources of common elements (ions) like magnesium, calcium, sulfate, and carbonates. Such ions together with salt and potassium account for roughly 95% of the total dissolved solids (TDS) found in fresh water. Trace amounts of other chemicals are also found within our fresh water supply. These traces could contain beneficial elements like Copper, Zinc, and Iron or undesirable elements like Mercury, Radon gas, and Arsenic. These chemicals may prove to be toxic to human health if they come into contact with the water supply in elevated concentrations.

Total Dissolved Solids (TDS) is a measurement that combines most dissolved minerals found from a water supply into a single value. With accordance to the NSDWS, drinking water should not contain more than 500 mg/L of TDS. High TDS water may cause deposits and/or staining as well as a salty taste present in the water. Nearly 40% of the water delivered to homes in urban areas by community water systems eventually empty into the sewer system, where it is then treated in a waste water treatment plant. However, community water treatment water supply is usually about 1.5 times higher in TDS than its original source. Within this procedure, waste water treatment removes most pathogens, but does not remove all traces organic chemicals. Reclaimed waste water is considered to be safe for irrigation but requires treatment in order to be consumed as drinking water. As there is little opportunity for natural filtration of pollutants, water flown by the aquifer through fractures can rapidly transmit contaminants thought the subsurface. As water moves freely between a solid, to a liquid, or to a gas, water can carry particulates and microorganisms as it cycles into its three basic forms.

Water Quality

When testing water quality there are many different details we view into the quality of fresh water. The calculation of pH is one such detail that measures the active acidity of the water. The pH is important to control pipe corrosion and taste issues for the water supply. Recommended pH is a range from 6.5 to 8.5. Taste is important as well, however TDS and pH values do not determine the the majority of minerals found in a water source, as taste is affected by the mineral composition found in the water supply.

Contaminants fall into three divisions: human-made contaminants introduced into the environment, contaminants found in natural origin, and contaminates of natural origin but concentrated by human activities. Certain geological settings may present unwanted but naturally occurring toxic elements like arsenic into our water sources. Water is considered to be contaminated when arsenic is found at concentrations above National Primary Drinking Water Standards.

The highest concentration of arsenic is found near the Verde Valley in Arizona. With a concentration of 2,900 parts-per-billion in a given well, the EPA drinking water MCL for arsenic is 10 parts-per-billion. With water levels changing during a drought in the Verde Valley. The valley resulted in arsenic concentrations increasing over safe levels, poisoning the livestock in the area.

Human-made pollutants like agricultural pesticides, industrial solvents, fuel additives, petroleum products, plastics, and many other chemicals are present everywhere in our environment due to their extensive use in modern society. Microbial pathogens derived from human and animal waste when not disposed of properly can also lead to pollutants our water resources. Organic matter can also play a huge role in water color, odor, and foaming in water supplies. This matter is derived from vegetation present within the water source.

The NSDWS has included measured levels for manganese, aluminum, copper, zinc, iron, and fluoride. Other metals that are more toxic like chromium, cadmium, lead, and mercury, are regulated under the NPDWS. Metals such as iron, copper, and zinc can cause staining if present above NSDWS. In addition, the most common elements found in Arizona water in concentrates over drinking water standards are fluoride, arsenic, gross alpha radiation, and nitrate. Nitrate contamination is due to either agricultural practices or failing septic systems. Ammonium and Phosphorus contamination is also linked to septic sewage problems.

Fluoride contamination is most commonly caused by confined aquifers concentrated from volcanic materials and some sedimentary rocks. The long resident time in confined aquifers and low oxygen environment allows for fluoride to naturally be present in the aquifer. The MCL for fluoride is 4.0 mg/L. High concentrations of fluoride in drinking water result in tooth mottling and discoloration.

Higher levels of other naturally occurring elements have been found in water across Arizona. For example, naturally occurring hexavalent chromium, known to cause cancer, has been found in Paradise Valley north of Phoenix. Iron is found in almost all groundwater and is the cause of iron-bacterial fouling in wells.

Contaminated groundwater represents half of the waterborne disease outbreak cases every year. Waterborne pathogens originating from leaking sewer lines, septic systems, or improperly protected well heads that drain water into the aquifer along the outer well casing. If enough nutrients are available for survival, certain bacteria are liable to form bio-films within the well walls. Iron bacteria live in water concentrates high in naturally dissolved iron. This bacteria can cause plugging of the pores in the aquifer and openings of the well screen. The effect of this can reduce well yield by 75% within a year.

Water Filtration Systems

If a well water produces poor water quality, it is important to determine the correct cause of contamination. Frequent testing is recommended if visual changes are noticed in the water, if you smell an odor from the water, if spotting occurs on laundry, or if an unexplained health issue becomes present. It is also suggested frequently test your water if a well is located near industrial sites and/or agricultural areas. As a rule, if water needs to be disinfected, using chemicals such as oxidizing agents like sodium or calcium hypochlorite, chloramines, chlorine & ozone, or UV radiation.

Particle and Microfiltration

Particle filtration is a procedure that removes suspended particles ranging in size from sand to clay in water. It can be used to treat water for a home filtration system. This home filtration method however is not recommend to filter large amounts of particles. Large filtration systems located near the well head are available to remove well sediments and particulates. Microfiltration may be used to remove some bacteria and larger pathogens. To disinfect water with high concentrations of bacteria and viruses, other filtration methods such as Untrafiltration and Reverse Osmosis should be implemented.

Activated Carbon Filter

A form of ultrafiltration known as Activated Carbon Filtration is often used to treat unwanted taste, oder, and low concentrations of organic chemicals from water. This filtration method will also reduce radon gas and residual chlorine. Carbon filters will not remove major inorganic ions such as sodium, calcium, chloride, nitrate, fluoride, or any other metals except lead, copper, and mercury. Particle filters should be used before the activated carbon filter if the water is cloudy.

Reverse Osmosis

Reverse Osmosis is a common treatment for homes to reduce total dissolved solids in drinking water. Reverse Osmosis can reduce chemicals associated with unwanted taste or color as well. It is commonly used to reduce contaminants such as lead, arsenic, and many other organic pollutants. Pretreatments like a particle filtration system to remove sediments, carbon filter to remove volatile organic pollutants, chlorination to disinfect and prevent microbial outbreaks, pH adjustment or water softening to prevent excessive fouling created by hard water may be necessary for a optimum Reverse Osmosis system.


Distillation removes inorganic suspended mater including minerals and metals from water. Distillation removes microorganisms as well as most pathogens. Volatile organic chemicals like benzene and TCE vaporize along with the water and contaminate the distilled water if not removed before the distillation. In some cases, home distillation systems use activated carbon filters to eliminate volatile organic chemicals during distillation.

Water Softening

Water Softener units that replace magnesium and calcium ions from a water supply. They may also remove other inorganic contaminants such as metals, but will not remove organic contaminants, pathogens, radon gas, or particles. Water Softening alone may not be suitable due to its salty taste and elevated levels of sodium or potassium.

Well Construction

It is important to have a basic understanding about the different materials used to construct a water supply system. A common well has two well casings, the outer casing is a tubular structure or large diameter steel pipe that encircles the actual well casing and is used as a surface seal. The surface seal casing is used to prevent surface pollutants from entering the well. At a minimum, the land surface or soils near the well head should slope away from the surface seal casing if a concrete apron is not present. The well casing prevents mixing of multiple aquifer zones. The most common materials for well casings are carbon steel, plastic, and stainless steel. Some well casings may also be constructed of concrete, fiberglass, and asbestos cement.

On the surface seal casing should be a wellhead seal or cap. These are usually made of aluminum or a type of thermoplastic and be in use with a vented screen so that the pressure difference inside of the well and the outside pressure may equalize when water is pumped out of the well.

Filtering devices such as a well screen is used to prevent excess sediment from entering the well. Slotted or perforated pipe are most common when using a screen. Well screens are made specifically to match their screen filtering capabilities depending on the conditions. If groundwater elevation drops and air enters the well screen, well damages may occur.

A gravel pack is typically used in space outside the screen casing yet within the drilled borehole. Gravel packs consist of sand or gravel designed with finer size sand grains than the adjacent soils or unconsolidated aquifer material but larger than the screen slot size. Above the gravel pack, the space between the well casing and the borehole wall is back filled to prevent surface water from draining into the aquifer.

Pitless adapters provide wells with a sanitary and frost proof seal between the well casing and the water line connected to the water line moving toward the well system destination. An adapter is installed to the well casing below the frost line once the frost depth has been determined for the area. Water from the well is the sent to the adapter to prevent it from freezing.

Commonly well systems include a pressurized storage tank to store water for periods of large water consumption. Pressure tanks are designed to have additional water on reserve so that the pump is not required to switch on. However a tank cannot be used for demand greater than your pump or well capacity.

Well System Maintenance and Well System Failure

Plumbing failure should always be addressed by a licensed well professional. The importance of water quality monitoring and appropriate well maintenance is required to assure drinking water standards and supply into the future. All well systems are vulnerable to mechanical failure which may also contribute to additional contamination problems within the well system. The most common water supply well system failure in Arizona is caused by dropping groundwater elevations in our water supply. The first sign of system failure is the build-up of sediment in tanks, pipes, and plumbing fixtures. The pump itself will grind to a stop and will need to be replaces if the well continues to pump gritty sands. Always use an Arizona licensed well driller and pump installer when a well is installed or the system is serviced.

Maintenance guidelines

Be aware of the geology of your aquifer. Know that a well installed in consolidated (fractured) rock is more vulnerable to contaminant transport, whereas an unconsolidated aquifer retains more water filtering capacity. In other words, if a known contaminant release occurs in your neighborhood, the geology of your aquifer may protect your water supply, or may make your supply more vulnerable to contamination.

Keep hazardous chemicals, such as paint, degreasers, fertilizer, pesticides, kerosene, and motor oil away from your well head. Do not spill or discard any liquids in your yard. Instead, reuse them or take them to a recycling center.

Periodically check the well cover or well cap to ensure it is in good repair. Do not allow surface water to puddle near your well; if necessary construct berms around the well to divert surface runoff away from the well head.

Always maintain separation between your well and buildings, septic systems, chemical storage facilities, garages, or car maintenance areas. Your professional contractor will know the rules on appropriate distances for new construction.

Do not dispose of chemicals in your septic system, and read the label of any cleaners or additives advertised for septic systems. De-greasers contain industrial solvents that persist in the environment and may seep into the aquifer.

Do not allow water to siphon back into your well. Install a back-flow preventer on outdoor hoses. When mixing pesticides, fertilizers, or other chemicals do not put the hose inside the tank or container. The best way to prevent backflow is to leave an air space between the hose and the contents of the container.

When landscaping, keep the top of the well at least one foot above the ground. Slope the ground away from your well for proper drainage.

Be careful when working or mowing around your well. A damaged casing could jeopardize the sanitary protection of your well. Do not pile landscaping or construction materials near your well.

Be aware of changes in your well, the area around your well, or the smell, taste, or color of your water.

Monitor the sediment accumulation in your toilet tank. If the sediment is soft and does not feel gritty if rubbed between your fingers, this is not of concern unless you notice a significant increase in volume. If the sediment is gritty, or if you notice sand in the tank, contact a licensed well pump installer.

If the flow rate slows and you have not observed any sediment, scale build-up may be sealing the well screen or blocking the sand pack. A common iron bacteria or slime may also be growing on your well screen, causing a biofilm to build up (biofouling) that clogs the screen. A licensed well driller will be able to inspect your well with a down-hole video camera to diagnose the problem and rehabilitate your well. Typical methods to rehabilitate a well include using chemicals to dissolve incrusting materials, cleaning the well with a brush attached to a drilling rig, high pressure jetting and surging to dislodge fine materials and open the gravel pack. In a bedrock aquifer exhibiting reduced flow, the contractor may inject water at extreme pressures to induce more fracturing of the rock.

An annual well maintenance check, including water quality testing, is recommended. The water quality should be checked any time there is a change in taste, odor, or appearance, or anytime a water supply system (such as pump replacement) is serviced.

Keep your well records in a safe place: These records include the construction report (well log), as well as any water well system maintenance and water testing results.

When your well has come to the end of its serviceable life (usually 20 to 30 years), have a licensed water well contractor assess your system. You may need to have your well properly decommissioned and a new well installed. If your well is to be abandoned your licensed water well contractor will be required to follow specific well abandonment procedures and report the change of well status to the ADWR. If groundwater elevations have dropped and air is entering your system, you may need to have your pump lowered, or the existing well deepened.